Help
& F.A.Q.
| How
do I get the Vip card? It's necessary to make the first order within the articles of our web-page catalogue and you'll receive at home the Vip card together with the object you have bought. |
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| What
type of advantages do Vip customers have? Vip customers don't have to pay the shipping costs for orders over 300 Euro and they have a discounted price on all the articles in the catalogue. |
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How
do I purchase the jewels? |
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| How
can I pay? The method of payment we have chosen is the one which guarantees better your privacy and safety. Once you have inserted your personal information you will access to a summary page; if everything is ok, print the page and then fill the blanks with your credit card information and send it via fax to our fax number ++39 055 290819. We will then charge you the amount of the order and then we will send you an e-mail with the picture of the receipt and the confirmation of the order. In this way you'll not have any risk because we will be the only ones to use your information. |
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| Is
it dangerous to use the credit card? Absolutely not. As I said in the previous paragraph, it's our first interest to protect your personal information and your credit card information. The numbers of your credit card will arrive on the paper of our fax in our shop. We (me stefano and my parents) are the only to run the business. We accept these credit cards: Visa, Mastercard, American Express, Diners and Jcb. |
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How
many carats is the gold ?
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| How
can I order an article not available? Some of our articles are made by goldsmithers exclusively on our request; to know how long it takes to have an article ready, just send us an e-mail. |
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| Can
I order a jewel which is not in the catalogue or with different features? You can either access on-line in the section "Contact Us" or send us an e-mail, we'll do our best to please you. |
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| How
are the jewels packed in? All the articles are wraped with our paper and packed in elegant boxes. |
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| When
does the shipping take place? If the article is in the stock, the expedition takes place the next working day. |
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| How
much does the shipping cost? The shipping cost is FREE if You are a Vip customer and You purchase for more than 300 Euro, otherwise it amounts at 25 Euro. |
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| Is
it possible to follow the expedition? Yes, it is possible. As soon as We have sent You the parcel, We'll mail You the shipping number, so that You can connect to theUPS Web page and follow the expedition status. |
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| Is
it possible to return the jewels purchased? You can return the jewels within the law terms. We will credit You the sum payed but You will have to pay the shipping costs. |
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to insert it in the shopping trolley. Once
you have completed the selection of the articles click on
ORDER to look at the carter
list and then on CONFIRM ORDER
to access at the payment page. If you want to cancel an article
from your cart, click on the square under
Ord.
and
then click on Refresh
so the article will be erased from your cart.
Gioielleria Acquafredda